Before contacting us, please review some of our most frequently asked questions:

How long does it take to receive my order of Kelo-cote®?
In most cases, orders are processed within 24 hours. If you are within the continental United States it will take 5 to 7 business days to receive your order. Please call our customer service department at 800-240-8227 (US Only) for more information.

What payment methods are accepted?
We accept major credit cards, personal checks, and money orders in US funds.

Do you offer a money back guarantee?
We recommend an initial treatment period of 90 days for everyone, but treatment requirements and results vary from person to person depending on the severity of their individual scar. All Kelo-cote products have our unconditional 90-day money-back guarantee. If you’re not satisfied with your results, for any reason, simply return your package within 90 days for a full product refund.

What is the Kelo-cote® refund policy?
All Kelo-cote products have our unconditional 90-day money-back guarantee. If you’re not satisfied with your results, for any reason, simply return your package within 90 days for a full product refund. Exchanges will be made for damaged product within 1 week from receipt of the product.

I received my Kelo-cote® tube and I am squeezing the tube as hard as I can but the gel is not coming out - what should I do?

Please cut the tip off of the tube's applicator and gently squeeze.

I am a Health Care Professional and would like to request samples of Kelo-cote® - how do I do that?
If you’re interested in receiving professional samples of Kelo-cote® to give to patients at your office, please call 1-877-414-6859.